Privacy Policy

Introduction

maple-expanse ("we", "our", "us") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maple-expanse.com or engage with our financial education programmes.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address)
• Information about your child or children (age, educational needs)
• Programme preferences and booking details
• Messages and correspondence you send to us
• Payment information when you book services

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

• Process bookings and deliver our educational programmes
• Respond to your enquiries and provide customer support
• Send programme confirmations and relevant updates
• Improve our website and services based on usage patterns
• Comply with legal obligations

We will only send marketing communications if you have explicitly opted in to receive them. You can withdraw consent at any time.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary to deliver services you have booked
• Consent: Where you have given clear consent for specific purposes
• Legitimate interests: For improving our services and website functionality, where this does not override your rights
• Legal obligation: Where processing is required by law

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with website hosting and payment processing
• Professional advisors where necessary for legal or accounting purposes
• Authorities where required by law

All third-party service providers are contractually required to protect your data and use it only for specified purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Enquiry data: 2 years from last contact
• Booking and transaction records: 7 years for accounting purposes
• Marketing consent records: Until consent is withdrawn

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our programmes serve children and teenagers, but our website and booking processes are intended for use by parents and guardians. We do not knowingly collect personal information directly from children under 13 without parental consent. Information about children participating in our programmes is collected from and managed through their parents or guardians.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

maple-expanse
42 Wellington Place
Belfast BT1 6GE
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.